Smart Core LLC is a technology and web hosting company registered in Dubai, United Arab Emirates, with its principal place of business in Business Bay, Dubai. We provide digital infrastructure and managed hosting services, including web hosting, cloud hosting, domains and complementary technical services tailored to individuals, start-ups and established businesses. Our goal is to deliver secure, fast and reliable hosting that enables our clients to launch and grow their online presence with confidence.

By accessing smart-core.ae or purchasing any service through this website, you agree to be bound by these Website Policies, Terms & Conditions and any additional terms that may apply to specific services. If you do not agree with any part of these Terms, you should not use this website or our services. The customer using the website who is a minor (under the age of 18) shall not register as a user of the website and shall not transact on or use the website. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. We reserve the right to refuse service, close accounts, or cancel orders at our discretion where we reasonably believe there is misuse, fraud or violation of these Terms.

Smart Core LLC is committed to protecting the privacy and security of our customers' information. This Privacy Policy explains how we collect, use and safeguard personal data in connection with our hosting and digital services. We may collect information such as name, company name, address, email, phone number, billing information, and technical data relating to the hosting service (for example IP address, domain name, usage logs). This information is used to: • Create and manage customer accounts • Provision and maintain hosting services • Process payments and invoices • Communicate about service updates, maintenance and support • Comply with legal and regulatory obligations • Prevent fraud and enhance security All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties. If you make a payment for our products or services on our website, the card details and other payment information you submit are provided directly to our payment gateway via a secure, encrypted connection. We do not see or store full card numbers on our systems. We may update this Privacy Policy and the Website Policies from time to time to meet regulatory requirements and business needs. Customers are encouraged to review this page periodically to stay informed of any changes. Modifications become effective on the date they are posted on the website.

Smart Core LLC provides digital and hosting services, including but not limited to: • Shared and cloud web hosting • Domain services • SSL and security add-ons • Managed hosting and technical support A complete description of each service, plan features and current pricing is displayed on the relevant pages of our website at the time of ordering. Pricing may vary depending on the selected plan, resources, contract term and promotions. We may revise our service portfolio, specifications or fees at any time. For existing customers, changes will normally apply from the next renewal date unless otherwise communicated.

We use secure online payment channels for the settlement of our services. We accept payments online using Visa and MasterCard credit/debit card in AED (or any other agreed currency). Where supported, customers may also pay using Apple Pay with eligible cards. All prices shown on the website are primarily charged in AED (United Arab Emirates Dirham) unless another currency is clearly indicated at checkout. Additional bank or currency conversion fees may be applied by your card issuer when paying in a foreign currency. The logos of accepted card brands and payment methods are displayed on our home page and on the checkout page, as required by card scheme and acquiring bank rules. The cardholder must retain a copy of transaction records and merchant policies and rules for their reference.

Our products are digital services (no physical goods). Delivery refers to the activation and provisioning of the hosting or related services purchased. After a successful payment, services are normally provisioned within 24 hours, and in many cases within a much shorter time frame. Confirmation, account credentials and configuration instructions are sent to the email address specified during checkout. All communication and delivery are handled electronically; there is no physical shipment. Smart Core LLC will NOT deal or provide any services or products to any OFAC (Office of Foreign Assets Control) sanctioned countries in accordance with the law of UAE. If a purchase involves multiple services, renewals or upgrades, this may result in multiple postings to the cardholder's monthly statement, which will be clearly reflected at checkout.

Because our services are digital and provisioned electronically, we apply a clear and limited refund policy: Customers may request a refund within 14 days from the original date of purchase if: • The service has not been provisioned as described; or • There is a verified technical issue that we are unable to resolve within a reasonable period. Certain components, such as domain registrations, third-party licences or already-consumed resources, may be non-refundable once ordered from external providers. Refund requests must be submitted through our official support channels with sufficient information to investigate the case. Refunds will be done only through the Original Mode of Payment. Once approved, the refund will be processed back to the same card or payment method that was used for the original transaction, subject to banking timelines.

Customers may cancel services under the conditions below: Before activation: If the hosting service has not yet been provisioned, you may request cancellation. Where applicable, a refund will be processed according to the Refund Policy. After activation: You may request cancellation for the next billing period. The service remains active until the end of the current paid term, and no further renewals will be charged. For services with third-party elements (e.g. domain names, SSL certificates), cancellation does not necessarily entitle you to a refund, as these items are often non-refundable once issued. Any replacement of service (e.g. plan change or migration) will be handled on a case-by-case basis through our support team, according to technical feasibility and commercial conditions at that time.

Customers must use our hosting and digital services only for lawful purposes and in compliance with applicable UAE laws and international regulations. Activities such as spam, phishing, distribution of malware or hosting of illegal content are strictly prohibited. We reserve the right to suspend or terminate services immediately where we identify security risks, abuse or violations of these Terms, without prejudice to any other rights or remedies.

In accordance with acquiring bank and card scheme requirements, Smart Core LLC discloses its full contact details below: Company name: Smart Core LLC Registered office: Business Bay, Dubai, United Arab Emirates Country of merchant domicile: United Arab Emirates (UAE) Email: info@smartcore.ae Telephone: +971 55 627 6705 For any questions regarding payments, orders, technical support, or these Website Policies, please contact us using the email or phone number above.

United Arab Emirates is our country of domicile.

Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of the United Arab Emirates. The courts of the UAE shall have exclusive jurisdiction to settle any dispute or claim that arises from or relates to the use of this website or our services.